FAQ
Orders
Can I order without registering?
 

Yes, during the purchase process you have the possibility to create an account or not; it’s up to you. However, we advise you to create an account if you wish to find the history of your orders and your tracking numbers easily and at any time.

 
Can I place an order outside of Europe?
 
 
When will my order be processed?
 
 
Why haven't I had my order confirmation email?
 
 
Can I change my existing order?
 
 
How do I track the progress of my order?
 
 
What is something is missing or broken when my product arrives?
 
 
My order or part or my order hasn't arrived?
 
 
Payments & promos
Is the ordering process secure?
 

Our site uses SSL technology to encrypt and secure data transfer. This is the most advanced technology currently available to secure online transactions. Moreover, our payment system, Stripe, is one of the market leaders at the moment, and therefore our site is PCI DSS certified.

 
What payment methods can I use?
 
 
How do I obtain a VAT receipt?
 
 
Can I be exempt from VAT?
 
 
How do I use my voucher?
 
 
Delivery & shipping
Where is my order?
 

Once your order is shipped, you will receive a tracking code or link to track your package by email. Once you have received these items, you will be able to track the status of your deliveries. If your order has been shipped and you have not received the information to track its status, you can contact customer service at: hello@monothestore.com

 
It's been longer than the estimated lead time and I still haven't received my order. What should I d
 
 
How do I know when my delivery will arrive?
 
 
Can you delay my delivery?
 
 
Can I change my delivery address?
 
 
How will my item(s) be delivered?
 
 
Where do you ship to?
 
 
I was absent for my delivery and I couldn't receive it.
 
 
Can I have my order delivered to a different address to my billing address?
 
 
Am I going to have to pay customs, duty or taxes?
 
 
How does furniture delivery work?
 
 
Returns & refunds
I placed an order online and I want to return a product.
 

Returns or refunds are offered for defective or damaged goods in transit. However, if you wish to return the goods for personal reasons, the shipping costs will be at your expense.

 
Can I exchange an item?
 
 
Which products cannot be returned?
 
 
My item isn't as described.
 
 
Personal account & personal information
What if I change my mind about receiving your communications?
 

If you no longer wish to receive emails from us, simply click on the “unsubscribe” button located at the end of each of our emails.

 
What exactly is personal data?
 
 
For what reason do you use my data?
 
 
How do I change my personal details?
 
 
How can I exercise my rights for my personal data?
 
 
Can I see my order history?
 
 
Do I need to create an account to place an order?
 
 
I forgot my password, what should I do?
 
 
Can I save items I like without adding them to the shopping cart?
 
 
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